We design, implement and provide managed outcomes for Sales Ops and CS Ops via Salesforce CRM and Gainsight CS platforms.
…are currently using SFDC and/or Gainsight, but do not have a Ops FTE or need overflow help for their Ops team.
…need ongoing operational support to manage scalable processes.
…have constantly evolving data, process or reporting needs.
Your $2,000 monthly subscription per platform provides you with unlimited access to our technology operations experts. You will have a named consultant and can reach out to them with any additions or updates needed.
After an initial, three-month contract, you may cancel at anytime.
We have over 18 years of technology and business expertise spanning multiple high-tech industries. Our scalable, repeatable processes are battle proven and result in net revenue churn reduction, cost reduction and increased revenue through cross and up-selling.
Dashboards & Reporting
We develop and update reports that matter to your business and roll these reports up to targeted dashboards for practitioners, managers and executives.
Metrics and KPIs
Whether its sales funnel conversion metrics, support SLAs or customer journey metrics, we help identify and monitor what matters to drive results.
We develop a transparent and automated support program, combined with KB articles and macros to not only ensure SLA compliance, but also provide a great Customer Effort Score (CES).
We dive into the data to understand what makes a successful customer and deploy systems to track health status, enact playbooks to combat negative health trends, and capitalize on positive health advocacy and cross-sell opportunities.
We are disruptors. We are partners. We are confident.